Our aim is to ensure the satisfaction of our customers beyond their wishes and expectations, to ensure the growth and development of our organization by continuously improving the effectiveness of our quality management system with a risk-oriented perspective within the framework of all conditions and legislation, and to be one of the leading organizations in our sector.
HACCP Gıda Güvenlik sistemi uygulamalarının amacı; müşterilerimize güvenerek tüketebilecekleri doğal ve sağlıklı ürünler sunmaktır.HACCP Gıda Güvenlik Sistemi ile hammadde alımından tüketime kadarki tüm aşamalarda müşterilerimizin sağlığı açısından tehlikeoluşturabilecek olası tüm etkenleri kontrol altına alarak, üst düzeyde ürün güvenliği sağlarız.Ürünlerimizin geniş kitlelerce temel gıda maddesi olarak kullanıldığının bilinci içerisinde sağlıklı ve güvenli ürünler için;
Our aim is to offer our customers superior quality products beyond their wishes and expectations; To minimize the potential risks arising from working conditions, to achieve the zero occupational accident target by keeping the measures to ensure the health and occupational safety of our employees at the highest level, to ensure the health and safety of all personnel working within the boundaries of the enterprise, to continuously improve the effectiveness of our occupational health and safety management system. The most important value is “Human Resources”. No job is so urgent and important that it endanger the life safety of the employee. In order to prevent work accidents and occupational diseases, we determine the OHS risks, evaluate them and take measures to reduce the risks. Occupational health and safety are an integral part of the work. All occupational accidents can be prevented. Our company keeps the conditions, tools and equipment required to ensure the health and safety of its employees at the workplace. , ensures the consultation participation of all employees and employee representatives. Our company has to unconditionally comply with the occupational safety procedures and provisions determined by the law. It is the duty of each personnel to use personal protective materials in accordance with the standards, and to comply with the warning signs and signs. must comply with the occupational safety provisions and company policies and rules.
We resolve the complaints of our customers in accordance with the legal requirements to ensure the satisfaction of our customers. We use all incoming complaints to improve our system. We do not impose financial obligations on our customers for the resolution of complaints. We provide the necessary resources and training needs to continuously improve our Complaint Management system.
Our aim is to go beyond the wishes and expectations of our customers in our high-tech production facilities supported by national and international standards; While offering products of high quality, environmentally friendly and hygienically risk-free, keeping the public health at the forefront; by controlling every stage of production; by continuously improving its effectiveness with a risk-oriented perspective within the framework of legal regulations and all the conditions of our healthy, reliable, hygiene and sanitation management system; To ensure customer satisfaction, to ensure the growth and development of our organization and to protect our values as one of the leading companies in our sector. To strive for legislation obligations, to comply with relevant standards and other conditions, To implement procedures based on Good Hygiene Practices and HACCP principles in order to reach reliable products, and to ensure their sustainability, All possible factors that may pose a danger to the health of our customers at all stages from raw material to consumption are under control with all units in our business. To ensure a high level of product safety by taking into account, to accept the error-free implementation of cleaning and hygiene practices as a prerequisite for food safety, To contribute to the improvement and continuous development of all our processes and to the continuous development of our employees' knowledge and skills by following the technological developments related to product safety, To determine the appropriate methods by making environment analyzes related to hygiene and sanitation at all stages from raw material procurement to reaching our customers and consumers, with personnel who love to develop themselves and adopt a team spirit, To protect the health of all our stakeholders and to contribute to improving health awareness in the society, To contribute to the health, life safety and security of our stakeholders by reducing all risks to the lowest levels in order to ensure occupational safety; We are committed to continuously improving the hygiene and sanitation management system and maximizing our corporate performance by monitoring the attainability of our goals.
“Customer Orientation” forms the basis of Enka Süt's customer satisfaction policy. We continuously improve our processes in line with customer demands and expectations and aim to establish long-term communication with our customers. In order to make customer satisfaction permanent, whether customer requirements are met and the customer's changing expectations are measured and evaluated and announced to all employees, product development studies are carried out. All kinds of feedback from our customers are perceived as gifts by us. With our customer-oriented service, we use all the resources we have to transform these feedbacks into “customer satisfaction”. While positive feedback is an indication that we are on the right track, improvement suggestions are important data for our goal of “always being one step ahead”. The demands and opinions of our customers are collected and evaluated in a systematic and holistic way. Business processes are improved to meet the expectations of our customers; Products and services are developed to meet these expectations.
ISO 10002: 2014 Customer Complaints Management Enka Süt, breaking new ground in the dairy sector, received the ISO 10002 Customer Complaints Management Quality System Certificate. With this understanding, continuous improvement studies are carried out to increase customer satisfaction. With a successful customer complaint management, the quality of products and services is increased. Complaints PolicyWe resolve the complaints of our customers in accordance with legal requirements in order to ensure the satisfaction of our customers. We use all incoming complaints to improve our system. We do not impose financial obligations on our customers for the resolution of complaints. We provide training needs at resource visit.
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