Customer Orientation is the basis of Enka Süt's customer satisfaction policy. We continuously improve our processes in line with customer demands and expectations and aim to establish long-term communication with our customers. In order to make customer satisfaction permanent, whether customer requirements are met and the customer's changing expectations are measured and evaluated and announced to all employees, product development studies are carried out. All kinds of feedback from our customers are perceived as gifts by us. With our customer-oriented service, we use all the resources we have to transform these feedbacks into “customer satisfaction”. While positive feedback is an indication that we are on the right track, improvement suggestions are important data for our goal of “always being one step ahead”. The demands and opinions of our customers are collected and evaluated in a systematic and holistic way. Business processes are improved to meet the expectations of our customers; Products and services are developed to meet these expectations.

ISO 10002: 2014 Customer Complaints Management Enka Süt, breaking new ground in the dairy sector, received the ISO 10002 Customer Complaints Management Quality System Certificate. With this understanding, continuous improvement studies are carried out to increase customer satisfaction. With a successful customer complaint management, the quality of products and services is increased. Complaints PolicyWe resolve the complaints of our customers in accordance with legal requirements in order to ensure the satisfaction of our customers. We use all incoming complaints to improve our system. We do not impose financial obligations on our customers for the resolution of complaints. We provide training needs during the resource visit.